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Impero Leather (United States Compliance)

Effective Date: 17-11-2025

Impero Leather (“we,” “us,” “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with applicable United States privacy laws, including but not limited to the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and similar state regulations.

By accessing or using our website and services, you acknowledge that you have read and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing or shipping address (if applicable)

  • Information submitted through contact forms, service requests, or inquiries

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Usage data and site activity

  • Cookies and similar tracking technologies

1.3 Categories Required Under U.S. Privacy Laws

Under the CCPA/CPRA and similar statutes, the categories of information we may collect include:

  • Personal identifiers (name, email, IP address)

  • Customer records (contact information)

  • Commercial information (service history or interactions)

  • Internet or network activity (browsing behavior on our site)

We do not collect “sensitive personal information” as defined under the CPRA.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • Responding to inquiries or service requests

  • Providing leather repair, care, and related services

  • Sending marketing communications or promotional emails (with your consent)

  • Improving website functionality and user experience

  • Ensuring security, fraud prevention, and legal compliance

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website performance

  • Store user preferences

  • Enhance browsing experience

You may disable cookies through your browser settings; however, certain site features may not function properly.

4. Sharing of Personal Information

We do not sell personal information.

We may share information with:

  • Service providers essential to our business operations (hosting, analytics, messaging, etc.)

  • Legal authorities when required by law

  • Entities involved in fraud prevention or risk management

All service providers are required to maintain confidentiality and comply with applicable data protection standards.

5. Your Privacy Rights (Depending on Your State of Residence)

Depending on your state, you may have the following rights:

5.1 Right to Know

To request disclosure of the personal information we collect and how we use it.

5.2 Right to Access

To request a copy of your personal information.

5.3 Right to Correct

To request corrections to inaccurate personal information.

5.4 Right to Delete

To request the deletion of your personal information unless retention is required by law.

5.5 Right to Opt Out

To opt out of targeted advertising or data sharing (if applicable).

5.6 Right to Non-Discrimination

We will not deny services or alter pricing for exercising your privacy rights.

To exercise any of these rights, contact us at:
contact@imperoleather.com

We may require verification of your identity before processing your request, as mandated by law.

6. Data Security

We employ administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, or loss.
However, no method of data transmission or storage is guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

11. Contact Information

For questions, concerns, or privacy-related requests, please contact us at:
contact@imperoleather.com

Alteration & Customization

We have an extensive department of skilled craftsman and craftswomen who are devoted to the alteration/repairing of footwear uppers.

RECONSTRUCTION

Dog bite, impact damage, fire or water wear and tear? Depending on the original item construction, we may be able to reconstruct the damaged area.

CALF/SHAFT ALTERATIONS

If you have a pair of ankle boots that don’t fit properly, either too narrow or too large in the shaft, we can alter the shaft to accommodate your needs.
For boots with or without a zipper, we can also shorten shafts if they hit too high on the leg.

PADDING + COMFORT

Is your footwear uncomfortable and too big? We can add foam or cork padding inside your footwear for a more comfortable fit and to help take up space when the item is too large in size. Padding can either be full length or just a half pad in the forefront of the footwear.

HARDWARE

We carry an extensive collection of hardware such as buckles, d-rings, beads, ornaments, Swarovski® crystals, zipper pulls, locks, studs, rivets, eyelets, clasps, hooks and many more items to service needs including: hardware replacement, reattachment or customization.

ZIPPER REPLACEMENT + INSTALLATION

We have a large stock of zippers in a variety of colors and finishes that we use to replace broken zippers, replace for a different style or color, or even add to existing boots that don’t currently have zippers. We carry zippers that current designers use on their brands.

STRAP ALTERATIONS

A strap broke apart from your shoe? Need a strap adjusted to fit properly? Snapped elastic? Want to make straps more comfy? These are alterations we do on a daily basis.